FAQs

We use Razorpay to handle payments, ensuring your card information is never stored on their servers. All transaction data is securely encrypted and compliant with PCI-DSS standards, guaranteeing top-notch security. Your purchase information is only used to complete the transaction and is not stored thereafter. This ensures smooth transactions while safeguarding merchants and customers from potential risks associated with digital payments.Our payment gateway strictly follows PCI-DSS standards set by the PCI Security Standards Council, which includes major payment brands like Visa, MasterCard, American Express, and Discover. You can explore Razorpay’s terms and conditions at razorpay.com for more information."

If you receive a payment failure message, you can try placing the order again. However, if the amount has been debited from your account, please refrain from retrying, as maybe your order is likely already successfully processed."

We recommend checking with your bank to ensure sufficient balance and confirm that your card is active and valid. You may also try clearing your browser cache and attempting the transaction again using a different card or bank account."

Please share your email ID and the exact amount charged to us at info@rozapret.com so that we can quickly check at the payment gateway and inform you accordingly."

Unfortunately, we only accept one credit card for payment per order. However, if you wish, you could add all the products you like to your cart, and then purchase them in two or more distinct orders, using different cards or forms of payment."

We accept the following modes of payment for domestic transactions:* Credit cards - Mastercard, Visa, and American Express* Net Banking - All major banks* Debit Card - All major banks* Store Credits * COD"

We accept Razorpay for international transactions.

If your card has been debited multiple times at the payment gateway(s) while making a single purchase, write to us at info@rozapret.com along with the screenshots of the transaction details, and we will resolve it for you. Our customer care team is available from Monday to Saturday, 10:00 AM to 6:00 PM IST."

We're happy to accept returns of unused items in their original condition (unwashed, undamaged, with tags attached) within 10 days of delivery for store credit only. As a company policy, we do not offer refunds on orders due to the time and labour that goes into each product. Please note that the return/exchange request will only be accepted once. Any complaint reported after 10 days of delivery will not be accepted. Please note that sale/Custom items are not eligible for returns or exchanges. Return shipping address: Roza B-24/3, Second Floor Wazirpur Industrial Area New Delhi-110052 India You can request an at-home pick-up for your returns and exchanges by writing to info@rozapret.com or calling/WhatsApp our customer care at +91 7827074145 from Monday to Saturday, between 10:00 a.m. and 6:00 p.m. (IST). We’ll investigate the issue and get back to you within 48 hours. * Shipping costs for exchanges will be borne by the sender. * Please ensure that the product is in its original condition and packaging. Roza holds the right to not accept a return if a piece shows signs of wear/use/damage."

The quickest way to initiate a return/exchange is to call or WhatsApp us at +91 7827074145 or write to us at info@rozapret.com with your order ID and reason for return. We’ll take care of the rest! "

Yes, we provide exchanges for size, style, article, and colour."

To initiate a return or an exchange, we require the number/email ID and name that was used to make the purchase as well as the order number. If the gift is returned, then we issue a store credit note to avoid reaching out to the original buyer."

For all accepted returns, we will issue a credit note immediately after we receive the product from your end, unwashed and unworn with original tags, which is valid for 6 months from the date of issue. "

Items purchased during a sale are not eligible for returns, refunds, or exchanges. Unless you received them in a poor/broken/damaged condition, we will send you a replacement of the same product. If the product is unavailable, a credit note will be issued."

Please do not accept a delivery if the packaging is not properly sealed or is damaged. For order issues such as damaged or defective products, please contact us at info@rozapret.com within 24 hours of receiving the products, along with product images. "

In case a wrong product is delivered, you can WhatsApp us at +91 7827074145 or email us at info@rozapret.com along with the product images and the order number within 24 hours of receiving the products, along with product images."

In case a product or products are missing from your order, you can call or WhatsApp us at +91 7827074145, or email us at info@rozapret.com within 24 hours of receiving the products and we’ll get back to you within 24 hours."

a. We offer free shipping for all domestic orders above INR 20,000. b. A shipping fee of ₹150 applies for domestic orders under ₹20,000. There is no shipping charge for domestic orders above ₹20,000. c. We'll get your order to you as soon as possible! We're taking extra safety precautions with packaging and delivery but we will still aim to ship your order within 4-5 business days. d. In case you have not received your order within the advised time frame, we request you to raise the concern on the same day of receiving the delivery confirmation notification from Roza Pret. e. Saturdays, Sundays and public holidays are not set as business days for standard and express deliveries."

Your money remains completely safe in such situations. At times, technical issues may result in the amount being debited without the transaction being completed at the payment gateway. Typically, the amount is refunded to your account within 24 hours. If the payment is successfully processed and credited to our account, we will proceed with fulfilling your order."

All orders placed on Roza Pret are dispatched through our own courier partners including Delhivery, DTDC, etc."

After the order is placed, you will receive the order tracking link along with the order confirmation and details to the mail ID from which the order was placed. From the tracking link, you can easily track your order. Guest Users or WhatsApp orders: If you have any questions about your order dispatch, we’re just a quick email, phone call or WhatsApp away: +91 7827074145 info@rozapret.com | MON - SAT | 10:00 AM - 6:00 PM IST"

Within India, we ship through registered courier companies like Delhivery, DTDC etc. Our delivery partners will attempt to deliver the package thrice before they return it to us. Please provide a mobile number that you are available at and your complete shipping address including the pin code. This will help us ensure the smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package and email us at info@rozapret.com or Call/Whatsapp us at +91 7827074145 Monday to Saturday, between 10:00 AM to 6:00 PM IST."

Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria)."

Oops! there is a high possibility that the product might have been sold out by the time you were exploring."

A size chart is provided with each product to help you find the perfect fit. We recommend referring to it before making your selection."

Please refer to the description/specifications details given beside each product."

If you don't see an option in the 'Notify me' tab, chances are that the product has been discontinued or is not in production. We regret the inconvenience."

Unfortunately, the items which you have added to your basket have been sold out."

We don’t have our own store currently, but our collections are available at various offline multi-designer stockists. Here’s a list of our offline multi-designer stores: * Anantam, South Extension E-4 South Extension 2, Basement, New Delhi 110049 * Anantam, DLF Promenade, Vasant Kunj, New Delhi 110070 * Vasa Indica, Regency One Kh No – 286, F/F, Chattarpur Enclave Phase-2, Gadaipur, New Delhi – 110074 * Amala Earth 60, Community Center, Basant Lok, Vasant Vihar, New Delhi, Delhi 110070 * Monsoon, Prhaladnagar, Ahmedabad * Story of India Opp 15 Alkapuri Society, Near Neelkanthvarni Jewellers, Lane besides Alkapuri Police Chauki, Alkapuri 390007, Vadodara * Elahe 476, Milestone Road No. 10, Banjara Hills, Hyderabad, Telangana, 500034 * Elahe Urban Kolkata, 93, Manohar Pukur Road Kolkata - 700019, West Bengal * Almari 8-2-686/B/1, First Floor, Road No.12, Banjara Hills, Hyderabad * Amethyst Whites Road, Royapettah, Chennai * Evoluzion C/O Avastra Design Studio 3,Khader Nawaz Khan Road, Nungabakkam Chennai - 600006 * Evoluzion Avastra Design Studio The Kila Seven Style Mile 4A, Kalka Dass Marg Near Qutab Minar Mehrauli, New Delhi- 110030 * Anonym Ground floor, Little Italy Restaurant, Rd #92, Jubilee Hills, Hyderabad 500033 * Bharti at White Solitaire 901, 9th Floor, Vastu Precinct, Lokhandwala Complex Road, Andheri West, Mumbai – 400053"

You can call/WhatsApp us at +91 7827074145, email us at info@rozapret.com, or chat/DM us on our Instagram and Facebook page."

Orders can be cancelled (whole/partially) only before they are dispatched. Once the order is dispatched, it cannot be cancelled and our regular return/exchange policies will be applicable."

Yes, your shipping address can be modified before the order is invoiced/dispatched. Once invoiced/dispatched, no changes can be made to the address."

Unfortunately, we are unable to make changes to the product’s size, fit, or color once the order has been placed. Note: If you wish to cancel or modify your order, please contact our team through the website chat, send us a DM on Instagram, or reach out via Call/WhatsApp at +91 7827074145 (Monday to Saturday, 10:00 AM to 6:00 PM IST) for size-related assistance."

Since we do not offer refunds, we provide a credit note voucher, which is sent to you via email or WhatsApp. The voucher code remains valid for 6 months from the date of issue. You can apply this code under the coupons section during checkout to make a purchase. If the credit note amount is less than the total payable, you can pay the remaining balance to complete your order."

* A shipping fee of INR 2500 is applied to international orders. • International orders are usually delivered within 7-10 business days. • International shipments are not eligible for returns or exchange. "

After the order is placed, you will receive the order tracking link along with the order confirmation and details to the mail ID from which the order was placed. From the tracking link, you can easily track your order. Guest Users or WhatsApp orders: If you have any questions about your order dispatch, we’re just a quick email, phone call or WhatsApp away: +91 7827074145 info@rozapret.com | MON - SAT | 10:00 AM - 6:00 PM IST"

We have partnered with the registered international courier company DTDC via different partners like UPS, ARAMEX, etc. to deliver your order. Please provide a mobile number that you are available at and your complete shipping address including the zip code. This will help us ensure the smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept it and email us at info@rozapret.com or Call/Whatsapp us at +91 7827074145 Monday to Saturday, between 10:00 AM - 6:00 PM IST."

We deliver to over 190 countries worldwide. However, due to logistical limitations, we are unable to ship to Pakistan, Bangladesh, and North Korea."

Duties and taxes for international orders are not included in the product or shipping charges. Many countries impose import duties, which are calculated based on the destination country and the imported products. These charges are collected at the port of entry. You will be required to pay the applicable duties and taxes directly to the shipping agency (e.g., UPS) upon delivery, after receiving an invoice from them."

* Partial cancellation of an order may result in shipping charges being applied to the remaining items. * Saturdays, Sundays, and national holidays in India are not counted as business days for standard deliveries. * Any documents required by local authorities in your country for customs clearance must be provided by the customer. If the necessary documents are unavailable and the delivery is denied by airport authorities, Roza Pret cannot be held responsible for issuing a refund. * Duties and taxes mandated by your country must be paid by you. If these charges are not paid and the shipment is refused, Roza Pret will not process a refund request. * International orders are not eligible for exchanges or returns. * For issues like damaged or defective products, please contact us at info@rozapret.com within 72 hours of receiving the item, along with images of the product. * If a delivery fails due to the customer being unreachable or refusing to accept the parcel, Roza Pret will not be liable for a refund or any additional charges for reattempting delivery. In such cases, the order will be deemed abandoned by the courier service."